dk678 Privacy Policy — Your information is completely safe with us

1. Introduction and Applicability

dk678 is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") applies to the dk678 website, mobile application, and related services. The platform is operated by dk678 ("we", "our", or "the Company").

When you register, log in, play games, make deposits or withdrawals, or use our services in any way, the terms of this Policy apply automatically. Please read this Policy in full. If you do not agree with any part of this Policy, please refrain from using our services.

2. Information We Collect

dk678 collects only the information that is necessary for the proper operation of our services. Details are set out by category below:

a) Registration and Identity Information

When you create an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Username and password (encrypted)

b) Financial and Payment Information

At the time of deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history (amount, date, method)
• Withdrawal requests and processing records

Full bank account numbers or card numbers are not stored on our servers — these are processed directly through our payment partners.

c) Usage Information

• Which games were played, for how long, and how many times
• Betting history and results
• Bonus claim history
• Session duration and activity

d) Technical Information

• IP address and device type
• Browser and operating system information
• Cookies and session IDs
• Date and time of access (Bangladesh Standard Time, BST UTC+6)

3. Purpose of Using Information

dk678 uses collected information only for the following legitimate purposes:

4. Cookies and Tracking Technology

dk678 uses cookies to improve your experience on the website. Cookies are small text files stored in your browser. We use the following types of cookies:

Essential Cookies

The website cannot function properly without these. These cookies are essential for maintaining login sessions, ensuring transaction security, and providing core functionality.

Functional Cookies

Used to remember your preferences (language, game settings, display options) and to personalize your experience without requiring you to log in again.

Analytical Cookies

Used to analyze website performance, identify popular pages, and improve services. These cookies do not directly identify you.

5. Sharing Information with Third Parties

dk678 does not sell or rent your personal information to anyone for commercial purposes under any circumstances. However, information may be shared with third parties in the following limited situations:

Payment Processors

Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and Upay. These partners are governed by their own privacy policies and are committed to protecting your information.

Technology Service Providers

Companies providing server hosting, data analytics, security services, and game software (such as Pragmatic Play, Evolution Gaming, JILI, and Spribe) may have limited access to technical information. They operate under strict confidentiality agreements.

Legal Obligations

We may have a legal duty to disclose information in accordance with applicable laws of Bangladesh or by order of a competent court. In such cases, we will disclose only the minimum information necessary.

Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. However, we will notify you before such a change and inform you of the new policy.

6. Storage and Security of Information

dk678 uses industry-standard technology and processes to protect your information. Our security measures include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Password Hashing: All passwords are stored using strong cryptographic hash algorithms — never in plain text under any circumstances.
• Access Controls: Only authorized personnel can access your information, and strict authentication procedures are followed.
• Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Data Backups: Important data is regularly backed up on secure servers.

Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, financial records and transaction history may be retained for a defined period to meet legal obligations. Once that period has passed, your information is securely deleted.

7. Your Rights and Controls

As a user of dk678, you have the following rights over your personal information:

Right to Access

You have the right to know what information we hold about you. You can contact our customer support team at any time to receive a summary of your information.

Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected. Some information can be changed directly from your account settings.

Right to Deletion

You can request that your account and associated personal information be deleted. Please note that certain financial records may need to be retained for a defined period due to legal obligations.

Right to Object to Processing

In certain circumstances, you have the right to object to the processing of your information. However, some processing may need to continue in order to provide essential services.

Right to Lodge a Complaint

If you have any concerns about the privacy of your information, please contact us directly first. We will resolve your issue as quickly as possible.

To exercise any of these rights, please contact us via live chat or email.

8. Responsible Gaming and Use of Information

dk678 believes in responsible gaming. We may use information about your gaming behavior for the following purposes:

• Identifying unusual gaming patterns that may indicate problematic behavior.
• Enforcing self-set limits (deposit limits, session time limits).
• Advising you to take a break when support may be needed.
• Processing self-exclusion (Self-exclusion).

To learn more about responsible gaming, please visit our Responsible Gaming page.

9. Protection of Minors

dk678 strictly does not provide services to anyone under the age of 21 (21+). We actively ensure that minors are unable to access our platform.

• Date of birth is verified at the time of registration.
• If we become aware that a user is under the age of 21, their account is immediately closed and any collected information is deleted.
• Information belonging to minors is not used for any purpose.

If you become aware that a minor is using our services, please inform us immediately.

10. Changes and Updates to This Policy

dk678 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified by email or through the platform.
• If you continue to use our services after a new policy has been published, you will be considered to have agreed to the updated policy.

We recommend that you visit this page regularly to stay informed about the latest information.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the following:

For more information, you can also visit our Terms & Conditions, Responsible Gaming and FAQ pages.